Refund Policy

Effective Date: June 28, 2025
 

At Renegade Chronicles, we strive to ensure every digital product and service you receive meets or exceeds expectations. The following policy outlines our approach to refunds for both digital services and (coming soon) physical merchandise.

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1. Refunds for Digital Products & Services

Due to the nature of digital content and creative services, all sales are considered final. However, we stand behind the quality of our work.

We may offer refunds in the following limited circumstances:

• If a digital file is corrupted and cannot be replaced

• If a service was paid for but not delivered

• If a duplicate charge was made in error

To request a refund, please contact info@renegadechronicles.com within 7 days of purchase.

Partial refunds may be issued on a case-by-case basis, depending on the service stage and deliverables already provided.

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2. Refunds for Physical Merchandise (Coming Soon)

If and when we offer merchandise, the following will apply:

• Refunds will be issued for defective or damaged items reported within 14 days of delivery.

• Customers may need to return the item in its original condition (return shipping instructions will be provided).

• Refunds will be processed once the return is received and inspected.

We do not currently accept refunds for:

• Items marked as final sale

• Gift cards or download codes

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3. How to Request a Refund

Please email us at info@renegadechronicles.com with the following:

• Your full name

• Order number or transaction reference

• Description of the issue

• Any relevant screenshots or files (for digital purchases)

We aim to respond within 2–3 business days.

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4. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be reflected on this page with the revised effective date.